Refund policy

We want you to love your Mahjette pieces. If something isn't right, we're here to help.

30-day returns

You may return most items within 30 days of delivery. To be eligible, items must be unused, in the same condition you received them, and in their original packaging. Tile sets must be complete, with all tiles, jokers and accessories included.

How to start a return

Email us at hello@mahjette.com with your order number (for example, MJ1001) and the items you'd like to return. We'll reply with return instructions and the return address. Please contact us before sending anything back, as we can't accept returns without instructions.

Return shipping

Customers are responsible for return shipping costs, unless the item arrived damaged, defective or incorrect. We recommend a trackable shipping service, as we can't be responsible for returns lost in transit.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We'll make it right with a replacement or a full refund, at no cost to you.

Non-returnable items

Gift cards
Items marked as final sale
Items that have been used, damaged after delivery, or are missing parts

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Cancellations

Need to cancel? Email us as soon as possible. We can cancel any order that hasn't shipped yet. Once an order has shipped, it can be returned under this policy.